Terms and Conditions
Welcome to our website. These Terms and Conditions (“Terms”) govern your access to and use of our website and the services provided by our travel agency. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
1. General Information
1.1. Acceptance of Terms: By using our website or purchasing services, you agree to these Terms. If you do not agree with any part of these Terms, you should not use our website.
1.2. Changes to Terms: We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top. Your continued use of the website after any changes constitutes acceptance of those changes.
2. Services
2.1. Travel Packages: We offer a variety of travel services, including tours, accommodation bookings, transportation arrangements, and travel insurance. All services are subject to availability and may be altered based on customer preferences, availability, or other circumstances.
2.2. Booking and Payment: By booking a service through our website, you are making an offer to purchase the service. The contract between you and our agency will only be formed once we confirm your booking and receive payment. Prices and availability are subject to change without notice.
2.3. Travel Documents: It is your responsibility to ensure that all necessary documents (e.g., passports, visas, travel insurance, etc.) are valid and obtained for your trip. We are not responsible for any issues arising from missing or invalid travel documents.
3. Booking Process
3.1. Reservation Confirmation: Upon successful booking, you will receive a confirmation email detailing your trip, payment, and travel itinerary. It is your responsibility to check the details and notify us immediately if there are any discrepancies.
3.2. Payment Terms: Full payment or a deposit (as stated in the booking process) is required to confirm your booking. All payments must be made in the specified currency, using the payment methods available on our website.
3.3. Cancellation and Refunds: Our cancellation and refund policies are outlined separately. Please refer to the Cancellation Policy for more details on how to cancel your booking and any associated fees.
4. User Responsibilities
4.1. Accurate Information: You agree to provide accurate and complete information when booking services, including personal details, payment information, and any travel preferences.
4.2. Behavior: You agree to comply with all local laws, regulations, and customs while traveling. We reserve the right to cancel or refuse services to any individual who engages in illegal or inappropriate behavior during a trip.
4.3. Health and Safety: You are responsible for ensuring that you are fit for travel and have all necessary vaccinations or medical treatments before your trip. We are not responsible for any health or safety issues that arise during your trip.
5. Prices and Payments
5.1. Pricing: All prices listed on our website are subject to change without notice. The final price will be confirmed during the booking process. Prices include applicable taxes, fees, and charges unless otherwise stated.
5.2. Payment Methods: We accept various forms of payment, including credit cards and online payment platforms. Payment processing may be subject to third-party terms and conditions, and we are not responsible for any issues that arise with payment providers.
5.3. Currency: All transactions are processed in the currency specified on our website. You are responsible for any currency conversion fees or charges incurred by your payment provider.
6. Limitation of Liability
6.1. Travel Services: We act as an intermediary between you and travel service providers (e.g., hotels, airlines, tour operators). While we take reasonable steps to ensure the quality of services, we are not responsible for any issues related to the services provided by third-party suppliers.
6.2. Force Majeure: We are not liable for any delay, cancellation, or failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, strikes, government actions, or other unforeseen circumstances.
6.3. Personal Injury and Loss: We are not liable for any personal injury, loss, theft, or damage to property occurring during the course of your trip, except where such injury or loss is caused by our direct negligence or breach of contract.
7. Intellectual Property
7.1. Content Ownership: All content on our website, including text, images, logos, graphics, and other materials, is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express permission.
7.2. User Content: You may submit reviews, comments, or other content to our website. By doing so, you grant us a non-exclusive, royalty-free license to use, modify, and distribute that content on our site or for marketing purposes.
8. Privacy
8.1. Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
9. Governing Law and Dispute Resolution
9.1. Governing Law: These Terms and Conditions are governed by the laws of the country in which our agency operates. Any disputes arising from these Terms shall be resolved under the jurisdiction of the competent courts in that country.
9.2. Dispute Resolution: If you have any disputes related to our services, please contact us directly. We are committed to resolving issues in a fair and timely manner. If necessary, disputes may be submitted to mediation or arbitration.