Refund and Cancellation Policy
We understand that plans can change. This Refund and Cancellation Policy explains the terms and conditions for cancellations, refunds, and changes to your booking. By booking with us, you agree to these terms. Please review this policy carefully before confirming your reservation.
1. General Cancellation Terms
1.1. Cancellation by the Customer:
If you need to cancel your booking, please notify us as soon as possible. Cancellations must be requested in writing via email to [email protected].
1.2. Cancellation Fees:
Cancellation fees may apply based on the timing of your cancellation. The specific cancellation terms for each booking will vary depending on the type of service, destination, and providers involved. Please refer to your booking confirmation for any special terms.
2. Refund Policy
2.1. Refund Eligibility:
Refunds will be granted based on the timing of your cancellation and our providers’ policies. If your booking includes multiple services (e.g., flights, hotels, and tours), each component may have a different refund policy.
2.2. Refund Timeline:
Approved refunds will be processed within 14-30 business days from the date of cancellation. Refunds will be issued to the original payment method. We are not responsible for any delays caused by banks or payment providers.
2.3. Non-Refundable Services:
Some bookings, especially those under discounted rates or last-minute deals, may be non-refundable. Non-refundable services will be clearly marked at the time of booking.
3. Standard Cancellation Fees
The following is a general guide to our cancellation fees. Please note that the terms may vary depending on your specific booking:
- Cancellations made more than 30 days before departure: Full refund, minus a processing .
- Cancellations made 15-30 days before departure: 50% refund of the total booking amount.
- Cancellations made less than 15 days before departure: No refund will be granted.
4. Changes to Bookings
4.1. Change Requests:
If you need to make changes to your booking, please contact us as early as possible. All changes are subject to availability and may incur additional charges.
4.2. Change Fees:
Changes made to your booking may incur fees based on the specific service provider’s policies. Additional costs, if applicable, will be communicated before confirming any changes.
5. Cancellation by the Agency
5.1. Agency-Initiated Cancellations:
In rare cases, we may need to cancel your booking due to unforeseen circumstances, such as natural disasters, political events, or supplier issues. If we initiate the cancellation, we will provide a full refund or offer an alternative arrangement of equal value.
5.2. Force Majeure:
We are not liable for cancellations caused by events beyond our control, including but not limited to natural disasters, government restrictions, strikes, or pandemics. In these cases, we will work with our suppliers to provide alternative solutions or offer refunds where possible.
6. Travel Insurance
We strongly recommend purchasing travel insurance to cover unexpected events that may lead to trip cancellations or interruptions. Travel insurance can provide additional coverage for cancellations, medical emergencies, and lost or delayed luggage.
7. No-Shows
Failure to arrive for your scheduled booking without prior notice (“no-show”) will result in the forfeiture of any payments made, and no refunds will be issued. We recommend informing us if you are delayed or unable to attend as soon as possible to discuss potential solutions.
8. How to Request a Refund or Cancellation
To request a cancellation, refund, or changes, please contact us via:
- Email: [email protected]
- Phone:+44 079 0742 1268
Please include your booking reference number, full name, and reason for cancellation or change.